Email Support

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NOTE: If you are uncertain about the Product Name, Product Edition, User Name / Registration Key (licensee), or Version of your licensed product, simply open any of the product’s About dialog boxes in order to view that information. Your email address will not be used for marketing purposes, etc. (as per our privacy statement).

Name:

Email: (MUST be valid to receive a reply from us!)

Product Name:

Product Edition:

User Name / Registration Key (licensee):

Server Operating System:

Client Operating System(s): (if applicable)

Subject:

Provide details of your question/problem/concern:

NOTE: Please include the exact text of any error message(s).

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Screenshot: (optional, but extremely helpful!)

Maximum file size: 5MB

Supported file formats: gif, jpeg, jpg, png, pdf, xps, doc, docx, rtf, mht, zip

I understand that only the most recent product release is supported. I have confirmed that I have the latest version of the specified product installed before I submitted this support request.

Support Information

An existing license is required in order to receive technical support via this email support request form.
All support requests are acknowledged when received, and processed initially in receipt order.
Usually we are able to reply to a support request within 24 to 72 hours of receipt. Occasionally, we receive complex support requests, which may take longer. Please be patient, and be assured that you are not being ignored. If you do not receive a response within 72 hours, then you may resubmit your support request.
We discard unread any support requests that do not pertain directly to our products. We regret that we cannot provide generalized support for any Microsoft products.
Only the most recent release of our products are supported. Please make sure that you have the latest version of the product installed before requesting support for it.