How did you go about uninstalling the WSE WorkFolders add-in from your server (or from your client computer for that matter)? The proper way to uninstall an Essentials add-in is via the “APPLICATIONS” page of the server Dashboard (as is described within the “##### UNINSTALLING WSE WORKFOLDERS #####” section of the ReadMe.txt file that’s included with the WSE WorkFolders add-in’s download).

When an Essentials add-in is properly uninstalled, via the “APPLICATIONS” page of the server Dashboard, then Essentials will automatically remove the add-in’s client-side components from all of your connected client computers for you (i.e. there’s no need for you to manually remove the add-in from your client computers seeing as Essentials itself handles doing all of that for you).

Can you provide a screenshot of the (error) message that your client computer is giving you stating that the add-in can’t be uninstalled?

Hi,

I uninstalled the ADD-In by using the Application Page.
On my server 2016 Essentials!

The WSE WorkFolders ADD-In uninstalled correctly from the server!
But, it didn’t uninstall from my windows 10 pro client!

So, I uninstalled it from the client!
Uninstalling it in the usual manner!

But, a day later the server said that the Add-in couldn’t be uninstalled!

But, in actuality it’s already been uninstalled!

The server is saying that the add-in cannot be uninstalled!
This shows up in Health Monitoring Tab!

But, the WSE WorkFolder Add-in isn’t installed!
So, what can I do to correct this problem?

Thanks in advance!

Ed-

It would be most helpful if you could provide a screenshot of the health alert you are seeing within the server Dashboard about the add-in not being able to be uninstalled. I’ve never seen this issue pop up before, and so I’m not exactly sure what’s going on there.

You’ve stated that you’ve uninstalled the client-side component of the add-in from your client in the “usual manner”, but the client-side WSE WorkFolders add-in was not really designed to be uninstalled from the client manually. Here’s how we normally suggest that you uninstall it from your clients (in such a case where it does not get automatically removed from the client by Essentials itself):

1. On the client PC, open the Registry Editor (Regedit.exe) and go to the following location:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0EE586C6-D2D1-48A8-93BB-F65370763415}

2. Double-click on the “NoRemove” value, and change its value data from 1 to 0.

3. Open the Control Panel and go to the “Programs and Features” applet (NOTE: don’t using the modern Settings panel here).

4. Select (i.e. highlight) the installed “Client Connector for WSE WorkFolders 2016” application, and then click on the “Uninstall” button.

If you’ve already done that (and the uninstall succeeded), then I’m not exactly sure why the Dashboard is giving you a health alert stating that it’s not able to be uninstalled (and hence why I’d like to see a screenshot).

Hi Mike,

Here is a screen shot!
I’m going to look at the registry!
Lets see what I see!

And the problem still persist!!!

If there’s nothing in the Registry, then I assume that the client-side components of the WSE WorkFolders add-in were indeed successfully removed from the client computer then. You can double/triple check this by looking to see if the following file exists on your client computer:

C:\Program Files\Windows Server\Bin\WSEWF.Client.exe

If the file doesn’t exist, then the add-in has indeed been successfully uninstalled.

I’m still not sure what that health alert is all about… Can you click on the alert so that its details show up in down in the lower window pane, and then grab another screenshot for me? With your first screenshot, I can’t see any additional information about the health alert other than its “An add-in cannot be removed” title (and I can also see that you have other add-ins installed on your server such as “My Movies”, “HSS 2015”, etc., so I just want to make sure that the alert is not from one of those instead).