User Account Retrieval


Am I glad I found you Mike – again!

I bought a copy of WS2019 and had the usual RDC CAL issue hidden in the small print. Worst thing I ever bought. I found you and purchased your solution which was great. It involved removing 2019 and “downgrading” to 2016 which I did.

Then horror of horrors, my system got hit by ransomware. I re-installed pretty much everything but lost everything to do with you , your company, your URL – everything – including the details of the software I purchased from you (as my personal PST file was locked).

So, to re-find you is fantastic. Could you help me get back on track with my details, product key etc. from my email (which has not changed)? I really need to apply your solution which I never did due to the ransomware attack.

I now have Windows Server 2016 Essentials on 180-day trial with 5 days left. I am happy to pay for it when the time comes, but not if I still have the wrong O/S version.

Kind regards,


  • Neil H Francis asked 3 years ago
  • last edited 3 years ago
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Good Answer

I’m very sorry to hear about your ordeal. That’s quite unfortunate.

I’m more than happy to try and help you relocate your license information for the product that you’ve purchased. Please contact us via our private email support form (since you don’t have your license details, you can just use all zeros for your User Name when asked for it) and let me know the name of the product that you purchased (e.g. WSE RemoteApp 2016, WSE WorkFolders 2016, etc.) and the name and/or email address that was used to place the order (and an approximate timeframe if you can recall it). I’ll then try and look up that information for you.

BTW, just as an FYI, the Windows Server Essentials server backup feature allows you to use multiple external (USB) storage drives for backups, and you can rotate the drives between onsite and offsite storage locations. Doing that would go a long way to keeping you save from future ransomware attacks.

For a bit more info see:

Set up or customize server backup – Backup target drive

How to backup and restore your Windows Server Essentials 2016

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