License validation error
Hi
After installing latest server and WSE RemoteApp update(s) we keep getting license validation error on our customers server.
See included photo for more details.
- Peter Wickenberg asked 8 years ago
- last edited 8 years ago
- You must log in to post comments.
You will need to install the latest version of WSE RemoteApp in order to correct the issue.
EXPLANATION:
In order to enhance secure communications between our products and our web server (during license validations, checks for updates, etc.), as well as to meet PCI Compliance on our secure web site, support for older/unsecure TLS 1.0 connections and DES/3DES ciphers has now been disabled on our web server. An unfortunate side effect of this security enhancement is that all unsecure connections made from older versions of our products will now be rejected by the web server, causing them to display “The underlying connection was closed” error messages.
Newer versions of all of our products, that now use more secure TLS 1.2 connections, have been released (versions 1.245.1245.1245 or greater). Installing the latest release of our products will remove the license validation error messages that you have been experiencing. If you haven’t already done so, you can download and install the latest version from within your server Dashboard.
NOTE: If the “Updates and Support” option on your license has expired, you will need to renew your license in order to be able to install the latest version.
I hope that explains things for you, and I’m sorry for the hassle you’re having on this one.
- Mike answered 8 years ago
- last edited 8 years ago
- You must log in to post comments.
