Dashboard crash after selecting wse remote access tab
I have installed wse remote access 2012 r2 . Once configured the dashboard crash every time i click on the “wse remote access” tab.
I’m going to buy this application but I would like to solve this problem first.
Anyone could help me?
Thank you
- Antonio asked 7 years ago
- last edited 7 years ago
- You must log in to post comments.
I’m not able to replicate this one here on any of our in-house Essentials servers.
Please take a look at the Dashboard.log file on your Essentials server to see if it offers any hints as to why the crash is happening. Simply open the Dashboard.log file in Notepad, scroll down to the very bottom of the file, and then work your way upwards to see if it shows anything related to the crash (such as a fatal exception, etc.).
NOTE: You can find the Dashboard.log file in the following location over on your Essentials server:
C:\ProgramData\Microsoft\Windows Server\Logs
Lastly, do you happen to have any other add-ins installed on your server? If so, then you can start the server Dashboard in “Safe Mode” (using the “Windows Server Essentials Dashboard (Safe mode)” shortcut that is located within the “Windows Server Essentials” group on the server’s Start menu/screen), and temporarily disable them just to see if they are interfering with WSE RemoteApp.
- Mike answered 7 years ago
- You must log in to post comments.
Seems there was a bunch of updates pending ( manually forced an update). Strange because last updates were checked and applied two days ago. Maybe new OS installation takes a few updates instances to install all the security patch needed.
Now wse add-in open successfully after the first configuration.
Thank you for your support.
- tonyrid answered 7 years ago
- You must log in to post comments.
I’m afraid this is a strange one…
Again, I’m not able to reproduce the problem here on any of our in-house Windows Server 2012 R2 Essentials servers, and to date, no one else has reported a similar issue that I am currently aware of.
According to the log file information that you’ve provided (and the really nice video too!), the Dashboard is crashing because it is unable to load a specific Type from a file that is installed by default into the GAC on the Essentials server.
Since this is a native Essentials-provided file, and has nothing to do WSE RemoteApp, I’m not exactly sure what’s going on there. The file it is complaining about is named “Common.dll” and in should be found in the GAC of your Essentials server in the following location:
C:\Windows\Microsoft.NET\assembly\GAC_MSIL\Common\v4.0_6.3.0.0__31bf3856ad364e35
Does that file exist on your Essentials server? And if so, what version is currently installed (I’m seeing Version 6.3.9600.17238)?
Also, do you have all of the latest Windows Updates installed on your Essentials server?
Lastly, what version of WSE RemoteApp 2012 R2 is currently installed on your Essentials server? The latest release (as of this writing) is: Version 1.255.1528.0
- Mike answered 7 years ago
- last edited 7 years ago
- You must log in to post comments.
The server is a brand new installation of windows 2012r2 essential edition fully patched (inside a vmware VM). Anywhere access is up and running and works good.
Wse remote access is the only add-in installed.
After installing the add-in, I’m able to use all the function and correctly publish all the application I need.
Right after enabling the first user to access published applications, the dashboard close. Since then, dashboard open successfully and all original features works good, but dashboard close itself every time i click on wse remote access tab.
Safe mode start is unnecessary because dashboard has no problem to open.
The applications published during the first configuration are working correctly and the user that I enabled prior to crash is able to access them. Anyhow, I cannot enable a second or third user, because is impossible to open wse remote access tab.
Here the dashboard.log excerpt.
Thank you for your support
[2928] 180528.223057.7083: Dashboard.Forms: !!!!FATAL: Dashboard shutting down due to unhandled exception: Could not load type ‘Microsoft.WindowsServerSolutions.Common.ProductRegistry’ from assembly ‘Common, Version=6.3.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35’.
[2928] 180528.223057.8027: Dashboard.Forms: System.TypeLoadException: Could not load type ‘Microsoft.WindowsServerSolutions.Common.ProductRegistry’ from assembly ‘Common, Version=6.3.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35’.
at .(Boolean )
at .(Boolean , String& , String& )
at ..(User )
at Microsoft.WindowsServerSolutions.Administration.ObjectModel.ListColumn`1.<>c__DisplayClassa.<Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.IListColumn.GetIcon>b__8()
at Microsoft.WindowsServerSolutions.Administration.ObjectModel.Internal.ExceptionHandler.Run[T](ProtectedCallback`1 action)
at Microsoft.WindowsServerSolutions.Dashboard.Forms.Controls.PresentationRecordColumn.Format(Object value)
at Microsoft.MidMarketServer.UI.ConsoleListView.GetFormattedValue(IFormatTemplate formatter, Object value)
at Microsoft.MidMarketServer.UI.ConsoleListView.HandleReflectionNotify(tagNMHDR* pnmh, Int32& result)
at Microsoft.MidMarketServer.UI.ConsoleListView.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.Control.SendMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.Control.WmNotify(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at Microsoft.MidMarketServer.UI.ConsoleListView.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
- tonyrid answered 7 years ago
- a little screen recording of the dashboard when crash https://streamable.com/x9ofn
- You must log in to post comments.
