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Frequently Asked Questions about Junk-Out™ for Outlook®
| Latest Release | Release ALERTS | Q and A |
Have you checked the Help? If not, that's a good place to start - and it's full of tips on how to get Junk-Out™ working harder for you!
Just click on
in the Junk Mail Tools toolbar.
Do you have the latest Release (Version 1.17.0052)? Here's how to check:
- From Outlook’s menu bar, go to Help | About Junk-Out
- On the Information page, your version type and Release number are displayed
e.g. Pro Version 1.17.0052 - January 01, 2007
If you don't have the latest Release, download it now!
If you do have the latest Release:
- Have a look at what's in Release 1.08 - including fixes
- There's a few things you should know about v1.08.0028 (and later) - have a look!
No joy? Check the Q and A - if your question's in the list, you're in luck!
Still puzzled? Send us a Support Request - we'll get back to you as fast as we can.
Want to suggest a topic for this FAQ or a new feature idea? Let us know!
ALERTs for Release v1.08.0028 (and later)
With this Release, an animated clock is displayed over the Junk-Out™ icon in the System Tray while the program's delay is elapsing, replaced by an animated arrow while Junk-Out™ is filtering new e-mail messages.
DO NOT attempt to access your new messages while the animations are displayed. If you do, you may crash Outlook®.
Professional Version ONLY:
The filtering delay can be adjusted between
1 and 120 seconds using Options | Settings | Filtering. Note
that the initial mail filtering wait time is automatically set
to THREE times the subsequent mail filtering wait time value.
Professional Version ONLY : You may need to reactivate your custom filters
Because of a performance enhancement, user-defined filters are now disabled by default.
If you are currently using one or more of
Sender, Subject, Header, Country, and Other filters, you may need to
re-enable them by checking the appropriate check box located in the
Active Filter Types list under Options | Settings |
Filtering.
Professional Version ONLY : You must reconfigure any
filtering for multiple folders
Because of the fix to support secondary message stores, any existing extra folder definitions are deleted when this Release is installed.
To restore filtering on multiple Inboxes/folders:
- Use the Junk Mail Tools toolbar to reach the Options | Settings | Filtering dialog
- Click on the Filter Multiple Inboxes/Folders… button
- Click on the Add New Inbox/Folder to List… button and path to the folder you want Junk-Out™ to filter
END of ALERTs