1. We provide free technical support to all purchasers of our products who use our Support Request form for one year after delivery is completed.
   
   
2. All Support Requests are acknowledged when received, and processed initially in receipt order.
   
   
3. Usually we are able to reply to a Support Request for one of our products within 72 hours of receipt.
   Occasionally, we receive complex Support Requests, which may take longer.
   Please be patient, and be assured that you are not being ignored.
   
   
4. We discard unread any e-mail which contains a product support query, but which is not submitted using the TOM Support Request form.
   
   
5. We regret that we cannot provide general support for Microsoft products.
   
   

If you have questions about or issues with the TOM Support Policy, please Contact Us.